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Another Apple episode that left me so merry I could extract the candy from a pinata with smiles
June 6, 2007
It was 8:50 and I was nervously tapping my fingers on the coffee table, waiting for Derrick to get home so he could take me to the Apple Store. The mall closes at 9:30 and it was at least a half hour drive there.
My power cord had been acting funny, probably the result of constant dragging and twisting. And my infatuation with the magnetic connector. Pull it out and it’s tugged right back in. Over and over. It’s not hard to imagine how it finally died completely. Capitulation.
Of course we managed to pull in at 9:26, as the lights in the food court flickered out. I was already miserable at the prospect of not making it, the 1/2 hour ride of failure back home. We ran.
The doors were still open. As I crossed them, I yelled to the first lanyard-wearing, black-shirted person in sight. Please, I need a power supply. Oh, please, if you only knew the hour of torture I’ve put myself through at the prospect of not having one. For all that is shiny, don’t turn me away.
She motioned for another guy to help me, quickly. He looked towards one corner of my MacBook and fluidly grabbed a small box from a shelf while walking towards me.
“This isn’t the one that came with the computer, right?”
“Actually, ye…”
He repeated himself sternly. He was my age, and obviously much more aware of the world.
“This is one you purchased separately, right?”
I was looking down, but Derrick later informed me that the kid was winking so much that Derrick thought for a moment he had Tourette’s. “Yes?”
He walked to the counter. I pulled out my checkbook, began writing “Apple.” Power supplies were $79. I researched earlier. The kid noticed my open wallet.
“Why are you writing a check?”
“I was just…”
“Why are you writing a check?”
“…”
He was simultaneously removing a shiny, white power cord while stuffing my graying, distorted cable in. Derrick nudged me. I put my wallet away.
“Thank you,” I said, still confused. “What’s your name?”
I thought he said Princess. Derrick heard Francis.
He gave me my receipt. “Factory error.”
It must have all happened within a 2-minute time frame. I was in a blur for half of the ride home.
June 7th, 2007 at 6:29 am
Princess. haha. What a funny story!
June 7th, 2007 at 9:21 am
thats neat! probably because they’d already closed out the registers, but still!
June 7th, 2007 at 11:02 am
That’s amazing. And I didn’t think about what Alicia pointed out, but having worked retail before (ugh, who hasn’t), I could see myself doing that :P That really does restore some of my faith in Apple Store employees.
June 7th, 2007 at 3:14 pm
Awesome! Apple can be soo great about replacing/fixing things. :D